Terms of Service

Effective: June 23, 2026

These Terms of Service (“Terms”) govern your use of the Blexor platform — the websites at getblexor.com, the Blexor rider, driver, and fleet applications, and any related services (collectively, the “Service”) — operated by Blexor LLC (“Blexor”, “we”, “us”, or “our”). By creating a Blexor account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

These Terms apply to everyone who uses the Service, including “Riders” (people who request trips), “Drivers” (independent contractors who provide transportation), and “Fleet Companies” (independent businesses that enroll their own drivers and vehicles to provide transportation through the marketplace). “User” and “you” mean any of them, as applicable.

1. What Blexor is — and is not

Blexor operates a technology marketplace that connects Riders with independent third-party Drivers and Fleet Companies for premium ground transportation. Blexor is a technology platform only. Blexor is not a transportation carrier, taxi or limousine service, broker, or transportation provider, and does not own, operate, lease, or control any vehicle. Transportation is provided entirely by independent Drivers and Fleet Companies, who are solely responsible for the transportation services they provide.

The transportation services are a contract for transportation between the Rider and the Driver or Fleet Company. Blexor is not a party to that contract. Blexor does not direct or control, and is not responsible for, the acts, omissions, conduct, driving, route choices, vehicle condition, or safety of any Driver, Fleet Company, or Rider. Nothing in these Terms or in the operation of the Service creates any employment, agency, partnership, joint venture, franchise, or fiduciary relationship between Blexor and any User. No User has authority to bind Blexor or act on its behalf.

2. Eligibility

To use the Service as a Rider, you must be at least 18 years old and able to enter into a binding contract. To use the Service as a Driver, you must additionally hold a valid driver's license, meet our background-check requirements, maintain valid vehicle registration and the commercial insurance required by Section 9, and operate a vehicle that meets our published vehicle standards. To use the Service as a Fleet Company, you must be a duly formed business in good standing and meet the additional obligations in Section 8. You are responsible for the accuracy of all information you provide and for keeping it current.

3. Booking a trip

Riders request trips through the Blexor app and may book using any of the following methods:

• Book Now — an instant request at a fare quoted up front; Blexor matches the rider with an available Driver.
• Bid — Drivers within range submit bids specifying the price they are willing to accept, and the rider chooses among them.
• Quote — the rider selects a vehicle class and receives a price for the trip.
• Scheduled — the rider sets a future pickup time and a Driver is arranged in advance.

For every booking method:

• The full price is shown to the rider before they confirm. On Bid trips, Blexor charges the rider the accepted bid plus a 15% platform fee and the Driver receives the bid; on Book Now, Quote, and scheduled trips, the rider pays the quoted fare, of which Blexor retains 15% and the Driver receives 85%.
• Applicable taxes and tolls are added to the rider total. A quoted fare may be recalculated if the actual route differs materially from the estimate.
• Tips are optional, post-ride, and paid in full to the Driver; Blexor does not retain any portion of any tip.
• Multiple stops may be added to a trip; each additional stop may increase the fare, as disclosed before confirmation.

Matching a Rider with a Driver does not guarantee that a trip will occur, that any particular Driver or vehicle will be provided, or that a trip will meet any Rider's expectations.

4. Payments and Blexor's limited role

Payments are processed by Stripe, Inc. By using the Service, you authorize Blexor and Stripe to charge your designated payment method for ride amounts, fees, taxes, tolls, tips, and any cancellation, wait-time, no-show, cleaning, or damage fees that apply under these Terms. You are responsible for keeping your payment method current and accurate.

For the collection of fares, Blexor acts solely as the limited payment-collection agentof the Driver or Fleet Company. This means a Rider's payment of a fare is treated as payment made directly to the Driver or Fleet Company that provides the transportation. Blexor collects that payment on their behalf, retains its platform fee, and remits the balance. Blexor is not the seller or provider of transportation and does not assume the Driver's or Fleet Company's obligations to the Rider.

5. Chargebacks, payment disputes, and reversals

Because Blexor collects fares only as a limited agent of the Driver or Fleet Company, the financial risk of any payment dispute for a completed trip rests with the Driver or Fleet Company that performed it — not with Blexor.

• Riders. If you believe you were charged in error, contact support@getblexor.com before disputing a charge with your bank or card issuer. You agree that initiating a chargeback does not relieve you of amounts properly owed for transportation you received.
• Drivers and Fleet Companies. If a Rider initiates a chargeback, payment dispute, refund, or reversal, or if a payment fails, is reversed, or is later determined to be fraudulent or unauthorized, the disputed amount — including any portion already paid out to the Driver or Fleet Company — together with any related card-network or processing fees, is the responsibility of the Driver or Fleet Company that performed the trip. You authorize Blexor to recover those amounts by (a) deducting or offsetting them against your current or future earnings or payouts, (b) placing a hold on payouts pending resolution, or (c) invoicing you directly if your earnings are insufficient, in which case payment is due within 15 days.
• Blexor may, but is not obligated to, contest a chargeback on a Driver's or Fleet Company's behalf. Blexor is not liable for the underlying transaction and does not guarantee payment of any fare that a Rider disputes, reverses, or fails to pay.

6. Cancellations, wait time, and no-shows

Riders may cancel a confirmed trip without charge during a grace window after booking. Cancellations after the grace window — or after a Driver has begun travel toward the pickup — may incur a cancellation fee, which is paid to the Driver. The grace window and fee differ between instant (Book Now) and scheduled trips.

At pickup, a Driver will wait a short period at no charge. Additional waiting may incur a per-minute wait fee, subject to a cap. If the rider does not arrive within the applicable window, the trip may be treated as a no-show and a no-show fee may apply. Drivers are never charged cancellation, wait, or no-show fees. The specific windows, caps, and amounts are disclosed in the app at the relevant time.

7. Relationship of the parties; independent contractors

Drivers and Fleet Companies are independent contractors and independent businesses, not employees, agents, or representatives of Blexor. They control the manner and means of providing transportation, including whether, when, where, and how long to make themselves available and which trips to accept or decline. Blexor does not set required hours, guarantee any volume of trips or earnings, or supervise the performance of transportation. Each Driver and Fleet Company is solely responsible for its own taxes, licenses, permits, insurance, vehicle maintenance, wages and benefits of its own personnel, and compliance with all applicable transportation, licensing, employment, and tax laws. Nothing about the Service makes Blexor a joint employer of any Driver or any Fleet Company's personnel.

8. Fleet Company terms

This Section applies in addition to the rest of these Terms if you register or operate as a Fleet Company. A Fleet Company is an independent business that enrolls its own drivers and vehicles to provide transportation through the Blexor marketplace.

• Responsibility for its drivers and vehicles. The Fleet Company is solely responsible for its drivers and vehicles, including their hiring, employment, wages, taxes, supervision, eligibility, background checks, conduct, licensing, vehicle maintenance, registration, and safety. The Fleet Company is responsible for the acts and omissions of its drivers as if they were its own.
• No employment by Blexor. Blexor is not the employer, principal, partner, or joint employer of the Fleet Company or any of its drivers or personnel.
• Insurance and compliance. The Fleet Company must maintain the commercial insurance required by Section 9 covering all of its drivers and vehicles, and must comply with all transportation, licensing, labor, and tax laws applicable to its business.
• Payments and payouts. Payouts are made according to the payout model the Fleet Company selects (for example, payment to the company, to the driver, or a revenue-share arrangement). The Fleet Company is solely responsible for paying its own drivers and personnel and for any related employment obligations.
• Disputes and chargebacks.Chargebacks, refunds, reversals, and disputes arising from trips performed by the Fleet Company's drivers are the Fleet Company's responsibility and may be recovered or offset as described in Section 5.
• Warranties. The Fleet Company represents and warrants that each of its drivers is legally authorized and qualified to provide paid passenger transportation, holds a valid license, and is covered by the required insurance.

9. Insurance

Blexor is not an insurer and does not provide insurance coverage to Riders, Drivers, or Fleet Companies. Each Driver and Fleet Company must, at its own expense, maintain commercial automobile liability insurance that meets or exceeds the minimums required by applicable law for paid passenger transportation, covering its drivers and vehicles. In the event of an accident, collision, bodily injury, or property damage arising out of or during a trip, the loss is covered by the Driver's or Fleet Company's commercial insurance, and Blexor is not liable for it. Any claim for bodily injury, death, property damage, theft, or other loss arising out of a trip is a matter between the Rider and the Driver or Fleet Company and their respective insurers. Blexor is not responsible for, and does not insure against, any such loss.

10. Assumption of risk; release

You understand that transportation is provided by independent Drivers and Fleet Companies and not by Blexor, and that ground transportation carries inherent risks. To the maximum extent permitted by law, you assume those risks and, on behalf of yourself and anyone claiming through you, release and discharge Blexor and its affiliates from any claims, demands, liabilities, and damages of any kind — whether for personal injury, death, property damage, or otherwise — arising out of or relating to the acts or omissions of any Driver, Fleet Company, Rider, or other User, or the conduct or condition of any trip or vehicle. This release does not limit any rights you may have directly against a Driver or Fleet Company.

To the fullest extent permitted by law, this release applies to claims you do not know or suspect to exist at the time of the release which, if known, would have affected your decision to use the Service. You expressly waive California Civil Code Section 1542 and any similar law of any jurisdiction, which reads: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release, and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

11. Conduct

You agree not to:

• Use the Service for any unlawful purpose.
• Harass, threaten, discriminate against, or harm any other user, Driver, Rider, Fleet Company, or Blexor employee.
• Damage vehicles, leave hazardous items, or transport unaccompanied minors without prior arrangement.
• Attempt to circumvent the Blexor marketplace or arrange off-app payment for trips initiated through the Service.
• Reverse engineer, scrape, or interfere with the technical operation of the Service.

We may suspend, restrict, or terminate any account that violates these rules or that we reasonably believe poses a risk to other users or to Blexor, with or without notice depending on the severity.

12. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Without limiting the foregoing, Blexor does not warrant or guarantee the quality, safety, suitability, legality, or reliability of any Driver, Fleet Company, vehicle, Rider, or trip. Background checks and document verification, where performed, are limited in scope, are not a guarantee of any person's conduct or fitness, and should not be relied upon as such. Blexor does not guarantee that any Driver will accept a trip request, that bids will fall within any particular price range, that a trip will occur, or that the Service will be uninterrupted, secure, or error-free.

Blexor is not responsible for the acts, omissions, conduct, or content of any Rider, Driver, Fleet Company, or other user, or for any interaction, dispute, or transaction between users; you deal with other users at your own risk. Blexor is likewise not responsible for the products or services of the third parties used to operate the Service — including payment processing, mapping and routing, background-check providers, telecommunications, and network connectivity — and is not liable for their acts, omissions, errors, or unavailability.

13. Limitation of liability

To the maximum extent permitted by law, Blexor will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, or for personal injury, death, or property damage, arising out of or related to your use of the Service or any trip, whether based in contract, tort, strict liability, or any other theory, even if advised of the possibility of such damages. Our total aggregate liability for any and all claims arising out of these Terms or the Service will not exceed the greater of (a) the total amount of platform fees you paid to Blexor in the 12 months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100). Some jurisdictions do not allow certain of these limitations; in those jurisdictions our liability is limited to the greatest extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Blexor, its affiliates, and their respective officers, directors, employees, and agents from and against any claim, demand, investigation, loss, liability, damage, cost, or expense, including reasonable attorney's fees, arising out of or relating to (a) your use of the Service, (b) any trip you request, provide, or are involved in, (c) your breach of these Terms or violation of any law or third-party right, (d) for Drivers and Fleet Companies, the acts or omissions of you or your drivers, vehicles, or personnel, and (e) any chargeback, dispute, refund, or reversal attributable to you. Blexor may, at its option, assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate; you will not settle any such matter in a manner that imposes any obligation or liability on Blexor without our prior written consent. This obligation survives termination of your account.

15. Dispute resolution; arbitration and class waiver

Any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered in Atlanta, Georgia, under the rules of the American Arbitration Association. You and Blexor each waive any right to a jury trial and any right to participate in a class, collective, or representative action. Arbitration will be conducted on an individual basis only. Either party may seek injunctive relief in a court of competent jurisdiction for intellectual property infringement or unauthorized use of the Service. If any portion of this Section is found unenforceable, the remainder will continue to apply. To the fullest extent permitted by law, any claim or dispute arising out of or relating to these Terms or the Service must be commenced within one (1) year after the claim arises; otherwise it is permanently barred.

16. Intellectual property

The Service, including its software, branding, and content, is owned by Blexor and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose. All other rights are reserved.

17. Changes to these Terms

We may revise these Terms from time to time. If we make material changes, we will notify you through the app or by email at least 14 days before the changes take effect. Continued use of the Service after changes take effect means you accept the revised Terms.

18. General

These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws rules. If any provision of these Terms is held unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full force. Our failure to enforce any provision is not a waiver of it. You may not assign or transfer these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Blexor is not liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, network or utility failures, labor disputes, or governmental action. The provisions that by their nature should survive termination — including Sections 4 through 5 and 9 through 16 — survive. By using the Service, you consent to receive communications, agreements, notices, and disclosures from us electronically, and you agree that they satisfy any legal requirement that such communications be in writing. Section headings are for convenience only and do not affect interpretation. Except for Blexor's affiliates and the other parties entitled to indemnification or release under these Terms, these Terms create no third-party beneficiary rights. These Terms, together with the Privacy Policy and any policies presented in the app, are the entire agreement between you and Blexor regarding the Service.

19. Contact

Questions about these Terms? Email legal@getblexor.com.